Privacy policy

Last updated: July 2026

Terrain Pilot ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our products and services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, submit an enquiry, apply to become a partner, or request information, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Country or region
  • Business information
  • Job title
  • Any information you voluntarily provide in your message or application

Technical Information

When you visit our website, we may automatically collect information including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referral website
  • Website usage statistics

This information helps us improve our website and services.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Process partner applications
  • Provide customer support
  • Supply product information and quotations
  • Communicate regarding products and services
  • Improve our website and customer experience
  • Maintain website security
  • Comply with legal obligations

We only collect information necessary for legitimate business purposes.

3. Partner Applications

If you apply to become a Terrain Pilot Certified Partner, we may use the information you provide to:

  • Assess your application
  • Verify business information
  • Contact you regarding partnership opportunities
  • Evaluate regional availability
  • Manage the onboarding process if your application is successful

Submitting an application does not guarantee acceptance into the Terrain Pilot Partner Program.

4. Cookies

Our website may use cookies and similar technologies to:

  • Remember website preferences
  • Improve website performance
  • Analyse website traffic
  • Measure marketing effectiveness
  • Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function correctly.

5. Analytics

We may use third-party analytics services such as Google Analytics to better understand how visitors use our website.

These services may collect anonymous information including:

  • Pages viewed
  • Session duration
  • Device type
  • Geographic region
  • Traffic source

This information is used solely to improve our website and services.

6. Marketing Communications

If you choose to receive updates from Terrain Pilot, we may occasionally send:

  • Product announcements
  • Technical updates
  • Industry news
  • Event invitations
  • Partner program information

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

7. Sharing Information

We do not sell your personal information.

We may share information only where necessary with:

  • Technology service providers
  • Website hosting providers
  • Customer support providers
  • Delivery or logistics partners (where applicable)
  • Professional advisers
  • Government authorities where required by law

All service providers are expected to protect your information appropriately.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to enquiries
  • Provide services
  • Maintain business records
  • Meet legal or regulatory obligations
  • Resolve disputes

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information

To exercise these rights, please contact us using the details below.

12. International Data Transfers

Your information may be processed or stored in countries outside your own where our service providers operate. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

13. Children's Privacy

Terrain Pilot products and services are intended for business and professional users.

Our website is not directed toward children under the age of 16, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page together with the revised "Last updated" date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Terrain Pilot NZAU

Email: terrain@pssnz.com

Website: https://terrainpilot.co.nz